Our team has held executive positions with various casinos including Casino Salamis, Casino Cratos,Casino Liman,Casino Elexus,Casino Plaza, Casino Miracle, Casino Imperia,Casino Metro,Casino Flamingo,Casino Moulin Rouge and others. This hands-on experience is combined with top grade consulting skills developed over years of providing services to premier gaming corporations. Moreover, we have substantial experience assisting in the planning, design, staffing, organization and opening of new casino resorts.
30 years of casino experience
Direct casino management and operational experience
Key role in opening of Casino Imperia from start to finish
Participated in the openings of Casino Flamingo, Casino Atlantis, Casino Moulin Rouge and others
We have worked with many of the leading casinos throughout Kazakhstan, Russia, Georgia, Cyprus, Romania and abroad and we use this experience to develop the best possible approach to casino management, creating unique solutions specific to each location, market and property.
San Gaming has extensive experience in all aspects of casino management.
Slot Operations, Table Games Operations, Food & Beverage Operations, Customer Service, Human Resources, Budget and Cost Control, Capital Projects and Expansion Planning, Design and Construction Management, Engineering and Facilities Improvement, Technology, Casino Design and Pre-Opening Services, Operations, Staffing and Salary Levels
San Gaming has had the privilege to assist a variety of clients ranging from the largest gaming companies with thousands of employees to smaller establishments in emerging markets. From these experiences, San Gaming has gained a comprehensive understanding of all departments within a gaming organization. We help clients create optimal departments by understanding current and future needs and incorporating those considerations into the organization. Resources, skill levels, property size, planned growth and technology infrastructure are considered during the development process ensuring a comprehensive solution.
A new casino resort’s ability to acquire patrons is crucial to its success. San Gaming can provide valuable business, marketing and IT strategies that will enhance the company’s ability to attract and retain players. San Gaming can assist clients in the procurement of prospective customer data, information analysis, appended demographic information, and campaign management. After acquiring prospects, we work closely with the client to mine and analyze the data in order to segment the prospect list.
Service Levels & Standards.
The ability to deliver excellent customer service provides a significant competitive advantage and helps build loyalty. In order to execute a customer service strategy, comprehensive service levels and standards must be developed for each customer touch point. This will facilitate training, assist in career development and communicate management’s expectations to employees. San Gaming has developed detailed service levels and standards, along with measurement programs and training programs, for various departments including front desk, housekeeping, reservations, bell services, parking, spa, casino, food & beverage, marketing, promotions and security..
San Gaming has assisted over 30 different clients with marketing strategies and detailed plans that address such marketing tools as advertising, direct marketing, internet marketing, on-site marketing, promotions, player card/loyalty card, special events and entertainment. San Gaming Consulting has also worked with clients to develop strategies at both the corporate and property levels that will help create and grow brand identity.
San Gaming also creates, updates and validates financial projections for casinos and various support operations including hotel, food & beverage, retail, entertainment, golf, spa, and other amenities. These reports are often used in securing financial commitments from public and private investors..
San Gaming has conducted detailed market research in gaming jurisdictions throughout the Las Vegas, Kazakhstan, Georgia, Romania, Cyprus and Russia. These reports reflect key measurement criteria such as segmented gaming revenues, competitor strategies, competitive play analysis, physical structure, location, peer analysis, target market, management team and other valuable data items. These reports help casinos determine their peer ranking and are used as a map to chart their future marketing activities and investment decisions. )
San Gaming provides a comprehensive formal approach to identifying, evaluating and selecting an appropriate vendor and software package. Our methodology allows us to clearly define the client’s requirements and analyze each vendor’s ability to meet them. Utilizing quantitative scoring, this becomes the basis for recommendations that highlight appropriate solutions within the client’s budget..
Consulting draws upon its years of operational and consulting experience to provide clients with comprehensive casino management services. The firm has the ability to provide a full management team addressing key issues such as:
Slot Revenue Performance Improvement, Table Games Management, Food & Beverage Enhancement, Customer Service, Employee Morale, Payroll and Benefits Analysis, Budgeting and Cost Control, Capital Projects and Expansion Planning, Engineering and Facilities Improvement
San Gaming has proven strategies to address the many complexities of casino management, having provided these services to some of the worlds largest and highest performing operations.
San Gaming management teams are available for transitional assignments as well as long-term contracts, allowing the client to use these services for only a few months or longer if necessary. For more information, please contact firstname.lastname@example.org
San Gaming Consulting provides IT Recruiting and staffing services (permanent and temporary) for our clients. This offering comes at the request of many of our clients who have been searching for quality technology resources that understand the gaming and hospitality industry. San Gaming is able to provide candidates who have the technical skills required to be successful, and can fit in within our clients organization and culture. San Gaming utilizes our extensive network to identify resources that are appropriate for their needs, meeting their technology experience and industry knowledge requirements..
San Gaming helps gaming and hospitality companies fill their permanent technology positions by identifying highly qualified candidates. These candidates are cultivated from a pool of resources developed over a number of years from an extensive network of both gaming and non-gaming companies. San Gaming Consulting’s gaming and hospitality experience helps us to better understand the unique requirements of technology positions in casinos and hotels. This allows San Gaming to match the best candidates to specific positions saving you time and money. All resources participate in various screening interviews in order to ensure candidates are pre-qualified and appropriate for the specific position. Fees for these services are based on a percentage of the candidate’s annual salary after certain conditions are met.Technology Staff Augmentation For some projects, additional staff with specific expertise is often required on a temporary basis. San Gaming can provide these resources in a convenient manner, simplifying billing, licensing and insurance requirements. San Gaming has access to technology specialists along with resources with gaming and hospitality experience, to help successfully complete projects on-time. You can email your IT recruiting needs to email@example.com
IT Executive Recruiting
Finding the right CIO, Vice President or Director for your Information Technology operation can be the most important and also the most challenging mission for your casino resort. San Gaming Consulting assists our clients with identifying and recruiting the top IT professionals in the country that is right for their property or corporation. San Gaming has extensive experience working with leading CIO’s and top IT professionals in many gaming, hospitality and Fortune 50 companies, allowing us to introduce our clients to the best executives for their needs.Casino Consulting
If you would like to be considered for a technology position in the gaming or hospitality industries, please email your resume as a MS Word attachment to firstname.lastname@example.org
San Gaming team members have extensive experience working with a vast array of clients